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| International BPO |
Operation Manager is required for an International BPO at Matech CO.
Job Responsibilities:
Conduct staff performance reviews to assess needs, cost/benefit analysis, and other operational strategy assessments.
Establish a high standard for productivity, quality, customer service as well as define user guidelines.
Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures.
Summarize, collect, and analyze call center trends and data for regular performance reports.
Maintain consistent professional improvement through company provided workshops, tracking call center trends, and active participation in team projects.
Excellent communication skills are required
Experience: 6-8 years
Location: Karachi
Timings: 5 PM to 2 AM
Interested candidates may send their CV/Resume
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